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Terms and Conditions

Ram Kitchen is pleased to offer FREE shipping on all standard shipping orders over $35.00 in the continental United States! Flat $10.00 shipping on all orders below $35.00. Order Handling time for most items is 1-3 business days. All items are shipped via the most economical shipping option.

We ship via  http://odysseusfranchi.wordpress.com/2008/06/30/postal-experiment/ and  fedextruckimages and 


Shipping within the Continental U.S.:

Ø     Standard shipping time is usually 3-7 days.

Ø     Expedited shipping time is 2-3 days.


Please allow handling time in addition to shipping time when you calculate the expected day of arrival for your order. Feel free to email us if you a specific delivery deadline.


Shipping to Alaska or Hawaii:

All items shipped to Alaska or Hawaii are shipped via USPS Priority Mail. Expected delivery time after shipment is made is 2-3 days.


Shipping to APO/FPO:

All items shipped to APO/FPO addresses are sent USPS Priority Mail.


Shipping to Canada:

All items Shipped to Canada are shipped using USPS Mail. Any customs charges due are the responsibility of the customer.  Most items arrive in 6-15 days from day of shipment.


Shipping to other International locations:

Ram Kitchen ships to most International locations.  All international orders are shipped via USPS Mail.  Delivery time is dependent on each country.  All customs charges are the responsibility of the customer.

 



International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!


Returns/Exchanges

Here at Ram Kitchen we strive to provide the best quality products at great value.  We have a 100% warranty on all products for 30 days after purchase.  We understand, however, that once in awhile an item might not fit your needs exactly.  We accept returns for any reason for 10 days past delivery.

 

Please send items to:

Ram Kitchen Supplies

3237 North 1000 West

Pleasant View, UT 84414

 

Please include a copy of your packing slip or order number and reason for return or exchange.  Customers may be responsible for return shipping charges on exchanges of items that were sent correctly and undamaged.

 

If an item arrives damaged or incorrect please contact Ram Kitchen Supplies at help@ramkitchen.com or 1-800-617-1187.  We will work with you to correct the situation.